Increased Number of Mobile Devices Requires Complex Management Plan
The data-collection process managed by the INE is performed by a staff that relies on a fleet of mobile devices. Over the 15 years that the institution has worked within a mobility environment, the devices have increased in total number and model types including tablets and smartphones. To take on the challenge of managing this proliferation and variety of end-user devices, INE established a master mobility plan.
As part of this plan, it became necessary to update and define the security policies of all the devices every six months by bringing them to the home office of the INE. Due to the exhaustive work in compiling data and the sensitive nature of such data, the institution needed a platform that would facilitate the management and monitoring of mobile devices while also ensuring the protection of the information stored and managed by the devices.
To streamline the process of managing and updating software on field devices, and to ensure the security of the devices, the INE turned to Sybase Afaria. Afaria is the industry's most powerful and flexible mobile device management and security solution, providing a single administrative console to centrally manage, secure and deploy mobile data as well as applications and devices
Sybase Afaria Manages Wide Range of Mobile Device Types
“The Sybase Afaria platform was particularly beneficial for us because the technology supports a wide range of mobile devices,” says Jose Antonio Perea Yustres, the Head of the INE Technological Innovation Unit. “This includes iOS, Android, RIM, Windows Mobile, and Symbian devices—all of which we can remotely manage and monitor.”
Thanks to the adoption of Sybase Afaria, INE can now manage and protect its fleet of devices simply and effectively. The institution has also simplified the process for updating and modifying software on the devices through remote installation.
In addition, Afaria allows INE to centralize the configuration of all the devices, standardize work methodology as well as business processes, and partition devices by groups, departments or projects. The INE can also more easily inventory devices and monitor for changes to always know the status of each device.
“It was also beneficial that Afaria enabled us to improve our security parameters—through passwords, data encryption and back-up copies,” Yustres says. “This capability allows us to avoid the leakage of information in the event of the loss or theft of a device.”
Centralized Mobile Management Leads to Improved Service in the Field
The introduction of Afaria and the centralization of mobile-device management—along with the protection of information—has translated into greater agility in all INE field processes. Afaria has also helped improve the quality of service and reduced maintenance costs.
These improvements have occurred because the IT staff can quickly service and upgrade the mobile devices, and the field staff does not have to spend time bringing the devices into the home office for support. The devices are thus operational for a higher percentage of time.
“Thanks to Sybase Afaria, we can now collect information more efficiently and provide a better level of service to the Spain Ministry of Economy and Finances, which relies heavily on the data,” Yustres concludes. “We also improved our IT management capacity and the security of our devices while demonstrating that mobility allows us to improve the quality of our data-collection services at a reduced cost.”