During development, you need a certain level of technical support. But you may not need the same level of support required in product or mission-critical environments. We offer SupportNow Incident and Developer plans to fit your development needs. Specific features of these plans are highlighted in the table below:
Incident Plan : Provides case-based support during business hours. Optional software updates are available.
Developer Plan : Includes unlimited support cases during business hours and access to online support services. Optional software updates are available.
Normal Business Hours
Number of Contacts
Number of Cases
single or pack
Enterprise Support Team
Priority Case Escalation
New Version Releases
Purchasing Support If you are interested in purchasing a SupportNow Plan, you have several options: